Delivery Policy

Delivery Policy

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order in store credit. 

Delivery Location

Items offered on our website are only available for delivery to addresses in Nigeria. We also accept orders from international customers who are shipping to addresses in Nigeria only.

Any shipments outside of Nigeria are not available at this time. Please contact support

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days of the date of your order within Lagos and 72 hours for locations outside Lagos. Business day mean Monday to Friday, except holidays.

Please note we do not ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

Shipping Costs

Shipping costs are based on the weight of your order, location and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at complaints@ethalizakids.com

Wrong address input or incorrect Location choice

Please note that choosing of the wrong location, or LGA or delivery address will cause delay in shipping and could attract N1000 extra for correction with delivery partners.

Questions

If you have any questions about the delivery and shipment or your order, please contact us at sales@ethalizakids.com or 09057194570